1. Introduction
Maya Slots ("we," "us," "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have as a data subject under Philippine law — in particular the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
By registering an account or using the Maya Slots website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here. This Policy applies to all players regardless of where in the Philippines they are located.
This Privacy Policy should be read together with our Terms and Conditions. In the event of any conflict between these two documents on matters of data privacy, this Privacy Policy takes precedence.
Plain summary: We collect only the data we genuinely need to run your account, process payments, and comply with the law. We never sell your data. You can ask us to correct or delete your information at any time.
2. Data We Collect
Maya Slots collects personal data that is necessary to provide gaming services, comply with legal and regulatory obligations, and protect the safety and integrity of the platform. The categories of data we collect are outlined below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Philippine mobile number, residential address | Account communications, support, regulatory compliance |
| Financial Data | GCash number, Maya wallet, bank account details, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud detection, user experience |
| Usage Data | Games played, bet amounts, session duration, login times | Responsible gaming monitoring, personalization, compliance |
| Communications Data | Support chat logs, emails, feedback submitted | Customer support quality, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels | Sending promotions and offers only to those who want them |
We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs. The only sensitive data we may request is a government-issued photo ID — and this is strictly for age and identity verification purposes required by our gaming license.
3. How We Collect Your Data
Maya Slots collects your data through a variety of channels, all of which are disclosed here:
3.1 Directly From You
When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a promotion, you provide us with personal data directly. This is the primary source of most data we hold about you.
3.2 Automatically Through Platform Use
When you access the Maya Slots website or use the mobile platform, we automatically collect technical data such as your IP address, device identifiers, browser type, and session information. This happens via cookies, server logs, and similar tracking technologies. See Section 8 for full details on cookies.
3.3 From Third Parties
In limited circumstances, we may receive data about you from third parties including payment processors (GCash, Maya, banks), identity verification services, fraud prevention providers, and analytics partners. We only accept data from third parties where we are legally entitled to do so and where the data is necessary for a legitimate purpose.
We never purchase lists of personal data from marketing companies or data brokers. If you've received a communication claiming to be from Maya Slots that you didn't sign up for, please report it to support@mayaslots.best immediately.
4. How We Use Your Data
Maya Slots uses your personal data only for specific, legitimate purposes. We do not process data in ways that are incompatible with the purpose for which it was originally collected. Our primary purposes are:
- Account Management: Creating and maintaining your player account, verifying your identity, and managing your profile settings.
- Payment Processing: Processing deposits, withdrawals, and any refunds through your chosen payment method.
- Legal and Regulatory Compliance: Meeting our obligations under the Data Privacy Act, Anti-Money Laundering Act (AMLA), and our gaming license conditions, including record-keeping and reporting requirements.
- Fraud Prevention and Security: Detecting and preventing fraud, unauthorized account access, money laundering, and other illegal activities on the platform.
- Responsible Gaming: Monitoring gaming behavior to identify patterns that may indicate problem gambling, and intervening where appropriate with the player's wellbeing in mind.
- Customer Support: Responding to your queries, resolving disputes, and improving support quality through review of historical interactions.
- Marketing Communications: Sending you promotions, bonus offers, and platform updates — but only if you have opted in to receive such communications. You can opt out at any time.
- Platform Improvement: Analyzing usage data in aggregated, anonymized form to understand how players use Maya Slots and improve the user experience.
Every processing activity is tied to at least one lawful basis under RA 10173: your consent, performance of our contract with you, compliance with a legal obligation, or our legitimate interests where these do not override your rights.
6. Data Retention
Maya Slots retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
For active accounts, we retain personal and transactional data for the duration of the account relationship and for a minimum of five (5) years after account closure. This retention period is required to comply with anti-money laundering regulations, gaming license conditions, and tax obligations under Philippine law.
Usage and technical data (such as login logs and game history) is retained for a maximum of three (3) years for security and responsible gaming monitoring purposes. Communication records (support chat and email) are retained for two (2) years for quality assurance and dispute resolution purposes.
When data is no longer needed and the retention period has expired, it is securely deleted or anonymized so that it can no longer be linked to you as an individual.
7. How We Protect Your Data
Maya Slots takes the security of your personal data seriously. We have implemented a range of technical and organizational measures designed to prevent unauthorized access, alteration, disclosure, or destruction of your data.
Technical Measures
- All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption — the same standard used by Philippine banks.
- Financial data is stored in encrypted form and is not accessible to customer-facing staff in its raw state.
- Our platform undergoes regular penetration testing and security audits conducted by independent third-party firms.
- Access to player data within our organization is restricted on a strict need-to-know basis using role-based access controls.
- Multi-factor authentication is used for administrative access to systems containing player data.
Organizational Measures
- All staff who handle personal data receive regular training on data privacy obligations under RA 10173 and our internal policies.
- We have a designated Data Protection Officer (DPO) who oversees compliance with this Privacy Policy and Philippine data privacy law.
- Third-party service providers are vetted for security practices before being granted access to any player data.
Despite these measures, no digital system is entirely immune to security risks. If you believe your Maya Slots account has been compromised, contact our support team immediately so we can take action to protect your account and data.
8. Cookies & Tracking Technologies
Maya Slots uses cookies and similar tracking technologies to operate and improve the platform. Here's what we use and why:
8.1 Essential Cookies
These are strictly necessary for the platform to function. They manage your login session, remember your preferences within a session, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without affecting your ability to use Maya Slots.
8.2 Analytics Cookies
We use analytics tools to understand how players navigate the platform — which pages they visit, how long they spend on them, and where they encounter difficulties. This data is collected in aggregated, anonymized form and is used to improve the user experience. You can opt out of analytics cookies via your browser settings.
8.3 Marketing Cookies
If you have opted in to receive marketing communications from Maya Slots, we may use cookies to track which promotions you've seen or interacted with, to avoid showing you the same offer repeatedly and to make sure our promotions are relevant. These cookies are only active if you have given consent.
8.4 Managing Cookies
You can control or delete cookies through your browser settings. Most modern browsers — including Chrome, Safari, and Firefox — allow you to block or delete cookies from specific sites. Note that disabling essential cookies will prevent certain Maya Slots features from working correctly.
9. Your Data Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by Maya Slots. We take these rights seriously and will respond to all valid requests within 15 business days.
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Right to Access
You have the right to request a copy of the personal data we hold about you, including information on how it is being processed and for what purpose.
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Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most basic account information directly from your profile settings.
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Right to Erasure
You may request deletion of your personal data where we no longer have a legal basis to retain it. Note that certain data must be retained for regulatory compliance and cannot be deleted on request alone.
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Right to Object
You can object to processing of your data for direct marketing purposes at any time. You can also object to processing based on our legitimate interests where your personal circumstances justify it.
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Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer it to another data controller where technically feasible.
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Right to Lodge a Complaint
If you believe we have mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can resolve your concern directly.
To exercise any of the above rights, email us at support@mayaslots.best with the subject line "Data Privacy Request." We may need to verify your identity before processing the request.
10. Minors
Maya Slots is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. All accounts are required to undergo identity and age verification before any real-money gaming activity is permitted.
If we discover or receive credible information that a minor has registered an account, we will immediately suspend the account, void any activity, and delete the associated personal data as soon as practicable within our legal obligations. If you believe a minor has accessed the platform using your details or under a false identity, please contact support immediately.
11. Updates to This Privacy Policy
Maya Slots may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify you via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect.
Your continued use of Maya Slots after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically. The "Last updated" date in the table of contents reflects the most current version.
If a proposed change materially reduces your rights or increases our use of your data in ways you are not comfortable with, you may close your account before the changes take effect by contacting our support team.
12. Contact Our Data Protection Officer
If you have any questions, concerns, or requests related to this Privacy Policy or the way Maya Slots handles your personal data, please reach out to our Data Protection Officer (DPO):
- Email: support@mayaslots.best
- Subject line: "Data Privacy — [Your Request Type]"
- Live Chat: Available 24/7 from the support icon in your logged-in account
We aim to respond to all data privacy inquiries within 15 business days. For complaints that we are unable to resolve to your satisfaction, you have the right to escalate to the National Privacy Commission (NPC) of the Philippines.